Fair & transparent policy

Returns & Refund Policy

Last updated: January 2026 · RumelWeb Store

Because we deal in international digital services and payments (domains, hosting, ThemeForest products, Facebook boosting, and WordPress support), most orders are processed instantly and cannot be reversed once completed. This policy explains when a refund is possible and how to request one.

Nature of Our Services

RumelWeb completes purchases and payments on your behalf using third-party platforms. Once a domain is registered, a license is bought, or an ad campaign is funded, those actions are final and non-reversible on the provider's side.

When You ARE Eligible for a Refund

We could not complete your order and no service was delivered.

You were charged twice for the same order by mistake.

You paid but cancelled before we started processing the order.

When Refunds Are NOT Possible

The service has already been delivered or activated.

A domain, license, or product was purchased as requested by you.

You provided wrong details (e.g. wrong domain name, wrong account) after confirmation.

Ad spend has already been used by the platform for boosting.

How to Request a Refund

If you believe you qualify, contact us on WhatsApp within 48 hours of payment with your name, Transaction ID, and a short description of the issue. We will review your request and respond within 1–3 business days. Approved refunds are sent back to your original bKash/Nagad/Rocket number.

Our Commitment

We always try to resolve issues fairly. If something goes wrong on our side, we will either fix it, re-deliver the service, or refund you — whichever works best for you. Your satisfaction is our priority.

Need to Request a Refund?

Reach out with your Transaction ID and we'll help right away:
WhatsApp: 01768840032 · Email: webwithrumel@gmail.com
Location: Bogra, Rajshahi Division, Bangladesh